At Heart for Children we see a complaint as a signal to improve our work, both in the Netherlands and abroad. That is why we would like to hear from you if something goes wrong.

To file a complaint:

Are you not satisfied with our activities, communication or fundraising? Call 035-7721104 or send a letter to: Hart voor Kinderen - Postbus 260 - 1250 AD Laren.

If you prefer to arrange it online, you can use our online complaint form below.

All complaints received by Heart for Children are treated confidentially.

Handling complaints:

We take all complaints seriously and respond as quickly as possible, at the latest within 5 working days. If your complaint will take longer to process, we will let you know.

Complaints procedure:

• after receiving your complaint we will send a confirmation of receipt
• the responsible department or employee will handle your complaint
• you will receive a response to your submitted complaint within 5 days at the latest

If you are not satisfied with the handling of your complaint, you can submit an objection by e-mail or in writing to the director via erna@hartvoorkinderen.nl. This will respond within five working days by e-mail about the further processing.