At Heart for Children we see a complaint as a signal to improve our work, both in the Netherlands and abroad. That is why we would like to hear from you if something goes wrong.
To file a complaint:
Are you not satisfied with our activities, communication or fundraising? Call 035-7721104 or send a letter to: Hart voor Kinderen - Postbus 260 - 1250 AD Laren.
If you prefer to arrange it online, you can use our online complaint form below.
All complaints received by Heart for Children are treated confidentially.
We take all complaints seriously and respond as quickly as possible, at the latest within 5 working days. If your complaint will take longer to process, we will let you know.
• after receiving your complaint we will send a confirmation of receipt • the responsible department or employee will handle your complaint • you will receive a response to your submitted complaint within 5 days at the latest
If you are not satisfied with the handling of your complaint, you can submit an objection by e-mail or in writing to the director via firstname.lastname@example.org. This will respond within five working days by e-mail about the further processing.