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Klachtenprocedure

At Heart for Children we see a complaint as a signal to improve our work, both in the Netherlands and abroad. That is why we would like to hear from you if something goes wrong.

To file a complaint:


Are you not satisfied with our activities, communication or fundraising? Call 035-7721104 or send a letter to: Hart voor Kinderen - Postbus 260 - 1250 AD Laren.

If you prefer to arrange it online, you can use our online complaint form below.

All complaints received by Heart for Children are treated confidentially.

Handling complaints:


We take all complaints seriously and respond as quickly as possible, at the latest within 5 working days. If your complaint will take longer to process, we will let you know.

Complaints procedure:


• after receiving your complaint we will send a confirmation of receipt
• the responsible department or employee will handle your complaint
• you will receive a response to your submitted complaint within 5 days at the latest

If you are not satisfied with the handling of your complaint, you can submit an objection by e-mail or in writing to the director via erna@hartvoorkinderen.nl. This will respond within five working days by e-mail about the further processing.

Complaints Form

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Hart voor Kinderen

Postal Address:
Postbus 160
1250 AD Laren
The Netherlands

Visiting Address:
Johannes Geradtsweg 24b
1222 PT Hilversum
The Netherlands

Telephone: (31) 35 - 772 11 04

Donate to: NL41INGB0000004520 (BIC: INGBNL2A)
 
KvK: 32136226
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